We use advanced technology and human expertise to protect your money and data. Here's how we safeguard you – and how you can stay secure.
Report a concernAll data is encrypted with bank‑grade 256‑bit security – the same level used by governments.
Every login requires two steps – something you know and something you have.
Our systems detect unusual activity in real time and alert you immediately.
Combine letters, numbers and symbols. Never reuse passwords across different sites.
Add an extra layer of security – we recommend using an authenticator app.
We will never call, text, or email asking for your password or PIN.
Review transactions frequently and report anything unfamiliar immediately.
"Every day, we help clients recognize and avoid scams. Recently, a client received a call pretending to be from our bank. She hung up and called us directly – that's exactly what saved her savings."
Marta Rios, Fraud Prevention Lead
Our team is available 24/7. The faster you act, the more we can help.
Lost or stolen card? Lock it immediately through online banking or call us.
Legitimate emails will address you by name and never ask for passwords. Check the sender address – it always ends in @trucrests.com.
Log in to online banking and use the 'card services' section to block it immediately. Then call us to order a replacement.
Yes, all private and premium accounts include identity monitoring and restoration services.
In online banking, go to Settings > Security and follow the steps to enable 2FA using an authenticator app or SMS.